Frequently Asked Questions

Customer Service

How do I reach Airgami customer support?

Please email support@air99.life or use our Contact Form.

If you don't see an email response from us within one business day, please check your spam folder. If our emails land there, please move them out of spam so our future communication can reach you.

How many masks are included in your price?

Price listed is for ONE mask.

Do you send an order confirmation?

Yes, we email an order confirmation as soon as we receive an order.

Can I change my order?

If your order has not been fulfilled, please contact us as soon as possible. Upon fulfillment, we send an email that the shipment is on the way with a tracking number, and in the case of Local Pickup, that the order is ready. After an order is fulfilled, it can not be changed.

Do you accept returns or exchanges?

We do not accept returns or exchanges. Please review our Purchase Policy.

Do you ship internationally?

Sorry, not at this time. Please see our Shipping Policy for details.

Do you offer paper instructions?

In our continued effort to be "green", we no longer offer paper instructions. Please see instructions online here.

Do you offer gift cards?

Yes, we offer electronic gift cards. It is a good way to gift Airgami when you do not know the recipient's size or color preference.

Upon purchase, the gift card is sent to the email address on the order, which is usually that of the person placing the order. Once you receive the email, you can forward the gift card to the recipient with your personalized message.

You can purchase multiple gift cards in one order. You will receive separate emails - one gift card per email - for ease of forwarding to different recipients. 

Classic White Gift Cards can be used towards the purchase of color Airgami plus the price difference, shipping and applicable taxes. Color Airgami Gift Cards can be used to purchase Classic White plus shipping and applicable taxes. Any unused portion can be used at a later time. 

Gift cards are valid for 5 years from the date of purchase.

How to place a pre-order?

When pre-order is enabled on our system, you can place an order now and pay later. Pre-order does not apply to electronic gift cards, which are always processed as regular orders.

Please note that each color is considered a product. For example, Classic White is a product, Black is another product, etc. 

Please click the "View" button on the product you would like to pre-order, then click the "Pre-order" button (this button may take a few seconds to load for the first time).

The "Pre-order" button takes you to a separate page where you can select the quantities of the variants of that product. Once the pre-order is complete, you will receive a confirmation email - one email per product. Pre-ordered items do not show up in the Shopping Cart.

When you click the link in the confirmation email, you will see all the pre-ordered items associated with your email address. You can edit the items anytime before the pre-orders are converted to a regular order.

How are pre-orders converted to a regular order?

When we are close to fulfilling your pre-order, we will email you a payment link.

If you pre-ordered multiple products, you will receive multiple links - one link per product. If you pre-ordered the variants of a product separately, you will also receive multiple links.

Click all the payment links until all your pre-ordered items are in the Shopping Cart, then proceed to checkout and payment. Once paid, the pre-orders become a regular order.

    • For example, suppose you pre-ordered a Classic White and a Black. You will receive a payment link for the Classic White and a payment link for the Black.
    • Click on the payment link for Classic White, the Classic White will be added to the Shopping Cart.
    • [NOTE] Stay on the Shopping Cart page until all your items are in the Shopping Cart. Otherwise, you will create multiple orders, each with its own shipping charge. This will significantly increase your shipping cost.
    • Click on the payment link for Black. The Black will be added to the Shopping Cart. Now both Classic White and Black should be in the Shopping Cart.
    • You can add or reduce the quantities of each product. If you accidently delete a product, click the payment link for that product, it will be added to the Shopping Cart again.

Wear and Care

How to handle Airgami?

Please handle Airgami by the lobes only. These are where the harness attaches to the mask on the left and right sides.

Which end is up?

The Airgami Infinite-a logo (it looks like an infinity sign made of two letters "a" stem-to-stem) should be on your nose.

How do you don (put on) Airgami?

Please refer to the "Donning Airgami" section on the Sizing page.

Does facial hair affect the fit?

Facial hair lifts a respirator's edge seal away from the skin. Even a little bit allows microscopic particles to leak in and out. The Center for Disease Control (CDC) recommends that the skin be hairless / shaven where the respirator edge seal contacts the face. See illustrations by CDC on which facial hairstyles are compatible with tight fitting respirators. These guidelines apply to Airgami as well. 

Should I be able to smell odors if I have Airgami on properly?

It depends on whether the smell is carried by small molecules or larger particles.

N95 filtration materials are designed to filter out non-oil particles down to sub-micron in size. Our smell can detect molecules that are orders of magnitude smaller than micron. You could smell certain molecules such as those from cooking while still getting the N95-level protection. 

Can I continue to use Airgami when water droplets form on Airgami?

If the usage environment is both humid and cold, condensation may form on Airgami when it is being used. Condensation may cumulate to water droplets on the interior surface and/or exterior surface of Airgami. Airgami should still function under most conditions.

Can Airgami be reused multiple times?

Yes.

Can I rinse my Airgami in water?

Yes. Please see Rinse and Disinfect instructions.

How do I disinfect my Airgami?

Please see Rinse and Disinfect instructions.

Can I use UV-C, soap, bleach, or alcohol to clean Airgami? How about ozone?

Do NOT use UV-C, soap, bleach, or alcohol on Airgami. These damage the filter.

Our filter supplier has not tested the filter with ozone. We cannot recommend ozone at this time. 

How long will my Airgami last?

It depends on the amount of usage, the usage environment, the number of heat disinfection cycles, handling, and the storage conditions.

    • Dirty, dusty, heavily polluted air can clog up the filter quickly.
    • The filter has been tested to meet 95% filtration efficiency after the equivalent of 48 cycles of heat disinfections.
    • Airgami should be handled by the harness lobes only. Handling the Airgami main body directly could cause Airgami to lose shape, which may affect the fit and function. 

If the filter is visibly dirty, breathing resistance increases, and/or leakage develops, it is time to replace Airgami.

Usage

Is Airgami NIOSH and FDA approved?

No, not yet. Airgami passes NIOSH N95 pre-certification tests as performed by Nelson Labs — a critical step towards NIOSH approval.

What kind of filter does Airgami have?

The filter inside Airgami is a USA-made, highest-quality, electrostatically-charged, melt-blown polypropylene. The filter meets NIOSH N95, EN149 FFP2 and FFP3 standards.

What does a N95 filter protect me from inhaling?

A N95 filter captures infected aerosols, air pollution, wildfire smoke, airborne dust, pollen, bacteria, and molds.

Will a N95 filter protect me from Omicron?

To the extent that the variants of COVID-19 are carried by droplets and particles, a N95 filter works the same for different variants.

Will a N95 filter protect me from forest-fire smoke?

A N95 filter protects you from forest-fire smoke as long as the smoke isn't laced with toxic chemicals.

Will a N95 filter protect me from pollen and dust from yard work?

Yes.

Will a N95 filter protect me from automobile and diesel exhaust particulates?

A N95 filter protects you from most particulates emanating from internal combustion engines.

Will a N95 filter protect me from oil-based particulates?

No. Airgami is currently made to filter only non-oil particulates.

Will Airgami protect me if there's no oxygen?

No. Airgami does not supply you with oxygen or air to breathe. Airgami filters out particulates and aerosols in the air so that you won't inhale them. Airgami should not be used in an environment with insufficient oxygen or with a high concentration of toxic substances.

Does Airgami contain metal? Can I wear Airgami for Magnetic Resonance Imaging (MRI)?

Airgami does not contain any metal, metal nanoparticles, or antimicrobial coatings.

Please note that some MRI facilities simply would not allow any type of masks except the ones they provide.

Does Airgami fit children?

Airgami size Small could fit children as young as 10 years old. However, children need to be guided on how to properly put on / take off, handle and store Airgami.

General Information on Respirators

What are the roles of NIOSH, CDC, FDA and OSHA in respiratory protection?

NIOSH: The National Institute for Occupational Safety and Health
CDC: The Centers for Disease Control and Prevention
FDA: The Food and Drug Administration
OSHA: The Occupational Safety and Health Administration

NIOSH is a part of CDC. CDC and FDA are parts of Department of Health and Human Services. OSHA is a part of Department of Labor. All are US federal agencies.

NIOSH is responsible for the testing and approval of all respirators used in occupational settings. NIOSH utilizes independent test laboratories such as Nelson Labs to pre-certify new respirator designs. Nelson Labs carries out the same particle penetration and breathing resistance tests as NIOSH. In addition to these tests, NIOSH reviews respirators’ engineering designs and manufacturing quality processes, and performs post-market evaluation after the approval is in place.

OSHA defines and reinforces Respiratory Protection Standard in a workplace. OSHA has assigned protection factors (APF) for all classes of respirators. OSHA sets procedures of fit testing each individual wearer of a tight-fitting respirator to ensure the APF can be achieved by the respirator.

FDA reviews respirators used in healthcare settings, or intended to prevent specific diseases or infections, or labeled or otherwise represented as filtering surgical smoke or plumes, filtering specific amounts of viruses or bacteria, reducing the amount of and/or killing viruses, bacteria, or fungi, or containing coating technologies unrelated to filtration such as to reduce and/or kill microorganisms.

What is a Filtering Facepiece Respirator?

A Filtering Facepiece Respirator (FFR) covers the wearer's nose and mouth and creates an air-tight seal around the edges, forcing inhaled air to pass through a filter. A FFR without exhale valve(s) filters on exhale too.

What are the seven NIOSH respirator classes?

N, R, and P designations refer to the filter's oil resistance.
95, 99, 100 refers to the percent filtration efficiency. 

Classes

Filters at least xx% of airborne particles

Resistant to Oil
N95 95% No
N99 99% No
N100 99.97% No
R95 95% Somewhat
P95 95% Strongly
P99 99% Strongly
P100 99.97% Strongly

Surgical N95: a NIOSH-approved N95 respirator that has also been cleared by FDA as a surgical mask.

Does a N95 filter trap particles smaller than 0.3 micron?

Yes, please see an explanation by OSHA: "The National Institute for Occupational Safety and Health (NIOSH) tests respirators using particles that simulate a 0.3 micron diameter because this size particle is most likely to pass through the filter. If worn correctly, the N95 respirator will filter out at least 95% of particles this size. An N95 respirator is more effective at filtering particles that are smaller or larger than 0.3 microns in size."

What are examples of molecule and particle sizes?

(one inch = 25400 micron)

Molecules, Particles Size (micron)
Oxygen 0.0005
Carbon Dioxide 0.00065
Pesticides & Herbicides 0.001
Tobacco Smoke 0.01 - 4
Oil Smoke 0.03 - 1
Household Dust 0.05 - 100
Corn Starch 0.1 - 10
Burning Wood 0.2 - 3
Bacteria 0.3 - 60
Asbestos 0.7 - 90
Anthrax 1 - 5
Car Emission 1-150
Fiberglass Insulation 1 - 1000
Mold 3 - 12
Spores from Plants 3 - 100
Human Sneeze 10 - 100
Cayenne Pepper 15 - 1000
Saw Dust 30 - 600
Human Hair 40 - 300
Beach Sand 100 - 10000

What is Fit Factor?

Fit Factor is a measure of how well a filtering facepiece respirator seals against a person's face. It is expressed as a ratio of the concentration of challenge aerosol outside a respirator to the concentration of aerosol that leaks into the respirator through the face seal.

The higher the Fit Factor, the better. A high Fit Factor means low leakage. Fit Factor is as important as Filtration Efficiency. If a high filtration efficiency respirator does not fit and leaks, it does not protect.

Uniquely Airgami

What's so special about Airgami?

Fit, breathability, and comfort.

The unique origami design conforms to your face as you breathe, move, and talk, creating an air-tight seal around your mouth and nose without an uncomfortable nose wire.

The origami folds increase the surface area of Airgami as compared to conventional masks and respirators. This gives Airgami best-in-class breathability.

The adjustable harness makes a comfortable, custom fit.

Is Airgami patented?

Yes.

Is Airgami a registered trademark?

Yes. Airgami is a registered trademark of Air99 LLC.

Where is Airgami manufactured?

Airgami is manufactured in the USA. All the layers in Airgami are also made in the USA.

Why doesn't Airgami have an exhale valve?

Respirators and masks with exhale valves may have the same level of source control as surgical or cloth masks, which are known to have leakage and low Fit Factor. Airgami has never had exhale valves and doesn't need them.