Frequently Asked Questions

Customer Service

How do I reach Airgami customer support?

Please email support@air99.life or use our contact form.

If you don't see an email response from us within one business day, please check your spam folder. If our emails land there, please move them out of spam so our future communication can reach you.

How many masks are included in your price?

Price listed is for one mask.

Do you send an order confirmation?

Yes, we send out an email confirmation as soon as we receive an order.

Can I change my order?

If your order has not been fulfilled, please contact us as soon as possible. Upon fulfillment, we send an email that the shipment is on the way with a tracking number, and in the case of Local Pickup, that the order is ready. After an order is fulfilled, it can not be changed.

Do you accept returns or exchanges?

We do not accept returns or exchanges. Please review our purchase policy.

Do you ship internationally?

Only to Canada at this time. Please see our shipping policy for details.

Do you offer gift cards?

Yes, we offer electronic gift cards. It is a good way to gift Airgami when you do not know the recipient's size or color preference.

Upon purchase, the gift card is sent to the email address on the order, which is usually that of the person placing the order. Once you receive the email, you can forward the gift card to the recipient with your personalized message.

Classic White Gift Cards can be used towards the purchase of colored Airgami plus the price difference, shipping and applicable taxes. Colored Airgami Gift Cards can be used to purchase Classic White plus shipping and applicable taxes. Any unused portion can be used at a later time. 

Gift cards are valid for 5 years from the date of purchase.

Wear and Care

How to handle Airgami?

Handle Airgami by the side "lobes" where the harness attaches. 

Which end is up?

The Airgami Infinite-a logo (it looks like an infinity sign made of two letters "a" stem-to-stem) should be on your nose.

How do you don (put on) Airgami?

Hold Airgami by the side "lobes". Pull Airgami onto your chin first, then your nose, then put the harness on. Look in the mirror to make sure that it is centered.

The first crease below each eye and the diagonal crease on each side of the nose that goes to the bridge of the nose should be flat on the skin.

Does facial hair affect Airgami's fit?

Facial hair can interrupt the edge seal of any filtering-facepiece respirator (FFR). The Center for Disease Control (CDC) recommends that the skin be hairless/shaven where the respirator edge seal contacts the face. Facial hair lifts a respirator's edge seal away from the skin. Even a little bit allows microscopic particles to leak in and be inhaled.

Can Airgami be reused multiple times?

Yes.

Can I rinse my Airgami in water?

Yes, Airgami can be rinsed in potable water, preferably with a low mineral content. 

Airgami should be air dried completely before being reused. Depending on the relative humidity, this may take time. It's recommended to have a second Airgami handy.

How do I disinfect my Airgami?

If your Airgami is exposed to virus-carrying aerosols or dangerous bacteria, please follow our disinfection protocols.

Can Airgami be disinfected using UV, soap, bleach, or alcohol?

No! Do not use UV, soap, bleach, or alcohol on Airgami. These chemicals damage the filtration material. 

How long will my Airgami last?

It depends on the usage amount, the usage environment, the number of heat disinfection cycles, handling, and the storage conditions.

The filtration material has been tested and shown to exceed 95% filtration efficiency after the equivalent of 48 cycles of heat disinfection.

If the filter is visibly dirty, breathing resistance increases, and/or leakage develops, it is time to replace Airgami. 

Usage

Is Airgami NIOSH and FDA approved?

No, not yet. Airgami passes NIOSH N95 pre-certification tests as performed by Nelson Labs — a critical step towards NIOSH approval.

What kind of filter does Airgami have?

The filter inside Airgami is a USA-made, highest-quality, electrostatically-charged, melt-blown polypropylene. The filter meets NIOSH N95, and EU143 and EU159 FFP2 standards. 

What does a N95 filter protect me from inhaling?

A N95 filter captures infected aerosols, air pollution, wildfire smoke, airborne dust, pollen, bacteria, and molds.

Will a N95 filter protect me from forest-fire smoke?

Yes, a N95 filter protects you from wildfire smoke as long as the smoke isn't laced with toxic chemicals.

Will a N95 filter protect me from pollen and dust from yard work?

Yes.

Will a N95 filter protect me from automobile and diesel exhaust particulates?

A N95 filter protects you from most particulates emanating from internal combustion engines.

Will a N95 filter protect me from oil-based particulates?

No. Airgami is currently made to filter only non-oil particulates.

Will Airgami protect me if there's no oxygen?

No. Airgami does not supply you with oxygen or air to breathe. Airgami filters out particulates and aerosols in the air so that you won't inhale them. Airgami should not be used in an environment with insufficient oxygen or with a high concentration of toxic substances.

Does Airgami fit children?

Airgami size Small could fit children as young as 10 years old. However, children need to be guided on how to properly put on/take off, handle and store Airgami.

General Information on Testing

What are NIOSH and FDA?

The National Institute of Occupational Safety and Health (NIOSH) and the Food and Drug Administration (FDA) are federal agencies of the United States.

NIOSH certifies respirators for occupational use. NIOSH relies on independent test laboratories, like Nelson Labs, to pre-certify new respirator designs. Nelson Labs performs the same breathing resistance and particle penetration tests that NIOSH performs. In addition to these tests, NIOSH reviews manufacturing procedures, performs on-site factory inspections, and tests respirators purchased on the open market.

A responsibility of the FDA is to certify that already-NIOSH-approved respirators are complaint for use in medical settings, which includes additional testing of splash and flame resistance.

What is a surgical mask?

A surgical mask is a loose-fitting, one-time-use face covering. Surgical masks help block large droplets but do not protect the wearer from infected aerosols or PM0.3 air pollution.

What is a Filtering Facepiece Respirator (FFR)?

A FFR covers the wearer's nose and mouth and creates an air-tight seal around the edges, forcing inhaled air to pass through the filtration layers. FFRs without exhale valves filter on exhale, too.

What are NIOSH respirator classes: N, R, and P?

N, R, and P are NIOSH respirator categories:

Rating Detail
N Not resistant to oil. Used when oil particulates are not present.
R Resistant to oil.
P Oil proof.
What are NIOSH respirator numerical classes: 95, 99, 100?

NIOSH numerical classes refer to a respirator's particulate-filtration efficiency:

Rating Detail
95 Removes 95% of airborne particles down to 0.1 microns in diameter.
99 Removes 99% of airborne particles down to 0.1 microns in diameter.
100 Removes 99.97% of airborne particles down to 0.1 microns in diameter.

For example, N95 stands for a respirator that removes a minimum of 95% of non-oil airborne particles down to 0.1 microns in diameter.

Do N95 respirators trap particles smaller than 0.3 microns?

Yes. N95 filtration material can capture particles smaller than 0.3 microns in diameter. However, PM0.3 (0.3 micron diameter particles) are considered the most penetrating particles and are used as the standard particle size to determine a material's filtration efficiency. Filtration efficiency may be higher for different-sized particles.

What are examples of different particle sizes of air-borne pollutants and infectious agents?
Pollutant Particle Size (microns)
Anthrax 1 — 5
Asbestos 0.7 — 90
Athmospheric Dust 0.001 — 40
Bacteria 0.3 — 60
Beach Sand 100 — 10000
Bone Dust 3 — 300
Bromine 0.1 — 0.7
Carbon Dioxide 0.00065
Copier Toner 0.5 — 15
Corn Starch 0.1 — 0.8
Fiberglass Insulation 1 — 1000
Lead 0.1 — 0.7
Metallurgical Dust 0.1 — 1000
Mold Spores 10 — 30
Oil Smoke 0.03 — 1
One inch 25400
Oxygen 0.0005
Pesticides & Herbicides 0.001
Radioactive Fallout 0.1 — 10
Red Blood Cells 5 — 10
Saw Dust 30 — 600
Smoke from Natural Materials 0.01 — 0.1
Smoke from Synthetic Materials 1 — 50
Spores 3 — 40
Sugars 0.0008 — 0.005
Tobacco Smoke 0.01 — 4
What is a fit factor?

Fit factor is the ratio of particles inside and outside a respirator mask that is being worn by a test subject. Every person has a unique face and will have a unique fit factor for every different respirator worn.

A highly-sensitive particle detector is used to make the fit-factor measurement. An air hose is connected to sample air inside and outside the respirator simultaneously. The higher the fit factor, the better the filtration material and the tighter the respirator seals against the subject's face.

Uniquely Airgami

What's so special about Airgami?

Fit, breathability, and comfort.

The unique origami design conforms to your face as you breathe, move, and talk, creating an air-tight seal around your mouth and nose without an uncomfortable nose wire.

The origami folds increase the surface area of Airgami as compared to conventional masks and respirators. This gives Airgami best-in-class breathability.

The adjustable harness makes a comfortable, custom fit.

Is Airgami patented?

Yes.

Is Airgami a registered trademark?

Yes. Airgami is a registered trademark of Air99 LLC.

Where is Airgami manufactured?

Airgami is manufactured in the USA. All the layers in Airgami are also made in the USA.

Why doesn't Airgami have an exhale valve?

Respirators and masks with exhale valves may have the same level of source control as surgical or cloth masks, which are known to have leakage and low fit factors. Airgami has never had exhale valves and doesn't need them.